Customer Service

We believe that there is no good sight and invite you to be impressed by the manufacturing process and collection items at the BD DIAMONDS production plant located at the heart of the Diamond Exchange in Ramat Gan.

In the meeting with us, you can receive professional information and personal support at no cost.

What is your promise of the best price?

We remove a number of mechanisms in the production and sales process, thereby significantly reducing the price of the product for our customers. We purchase the diamonds directly from the factory, design and manufacture the jewelry in our workshop without outsourcing, and of course enable direct purchase without agents, online or in place. We do not employ salespeople or marketers, and believe that it is possible to sell high quality products at fair prices.

How can I lower the price of my chosen jewelry?

If you do not want to change the design of your chosen jewelry, you can change the quality of the diamonds and replace them with similar diamonds of different quality. This does not mean that the difference is obvious as long as the diamond is chosen by a professional gemologist.

Can I return the jewelry I bought?

You can return a piece of jewelry purchased with us up to 90 days from the date of purchase and receive a full refund. After 90 days, it can be returned and refunded according to the value of the jewel on the day of return.

What are the payment options?

We accept all credit cards on each purchase channel. In addition to this, you can also pay through PAYPAL, by telephone, you can also pay by bank transfer and the bank will also be honored with bank transfer and payment in cash.

How do you choose your diamonds?

We have a gemologist with 15 years of experience in sorting and purchasing diamonds. Its role is to choose each diamond carefully and carefully consider different parameters such as size, color, cut and polishing which determine the quality of the diamond and its brilliance when inserted into the jewelry.

How to choose a ring size?

Print the enclosed form on the site, select an existing ring (preferably a smooth) and fit it into circles in the inner border guide of the ring should match the outer limit of the guide.

How can I keep my jewelry?

Our jewelry comes out of the workshop after strict quality control. We recommend that you renew your jewelry every year. The service is free of charge as part of lifetime warranty. In any case where dirt accumulates you can clean the jewel in our preferred home method: washing the jewel with a toothbrush and soap dishes or soaking the jewel in water with soap dishes during the night, and then remove the dirt by gentle scrubbing toothbrush.

What is a certificate from a gemological laboratory and what does it mean?

A certificate from a gemological laboratory is the identity card of the jewel and diamond you purchased. The certificate contains all the details of the jewelry and diamonds embedded in it. The certificate is numbered and signed by an international gemological laboratory which is recognized by the insurance companies. The certificate verifies the quality of your purchase by an independent source other than BD DIAMONDS.

What does membership in BD CLUB provide?

After your first purchase with us, you will receive a VIP membership card that offers a discount on every additional purchase, benefits, promotions and information about new collections tailored directly to the customer. In addition, you can subscribe to our newsletter through the site without purchasing. You will find promotions, updates and information on new collections. Joining is free.


Visit Us: Oholiav 6, Diamond Exchange Complex, Ramat-Gan

Customer Service

We're here for you

We will be happy to assist you with any questions or suggestions. Please send us your request and we will get back to you as soon as possible.